Computer Guts LLC - Status Status - Incident history https://computerguts.instatus.com Computer Guts LLC - Status Thu, 13 Aug 2026 13:21:42 +0000 Web Hosting is back up Type: Incident Affected Components: Web Hosting & DNS Aug 13, 13:21:42 GMT+0 - Investigating - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring. Aug 13, 14:01:04 GMT+0 - Identified - **Major Outage: Datacenter Power & Cooling Failure** Our primary datacenter facility is currently experiencing an emergency environmental outage due to a facility-wide cooling failure. Thermal safety shutdowns were triggered to protect hardware, causing hosted websites, cPanel services, and DNS resolution to be temporarily offline. While Google Workspace and Microsoft 365 mailboxes remain safe and accessible, **incoming and outgoing email delivery is delayed** while global DNS lookups time out. Sending mail servers automatically queue these messages, so no emails will be lost and they will deliver automatically once power and cooling are restored. Datacenter engineers are actively bringing systems back online in controlled waves. Please refrain from changing any DNS or domain settings in the meantime. Aug 14, 00:21:15 GMT+0 - Resolved - Web Hosting & DNS is back up. This incident was automatically resolved by Instatus monitoring. Aug 14, 02:26:00 GMT+0 - Postmortem - We are glad to report that all hosting, web, and DNS services are back online. The service interruption earlier today was caused by severe local storms that triggered utility power surges at our primary datacenter, which temporarily knocked the facility cooling systems offline and forced an emergency shutdown to protect server hardware. ​Facility technicians fully restored cooling and power, with all core services back online as of 9:03 PM CST. Active monitoring of all systems continues to ensure ongoing stability. Automated systems and mail queues are actively processing, so any delayed incoming or outgoing emails sent during the outage window are now being delivered automatically. ​We truly appreciate your patience while engineers worked to safely resolve this issue today. If you notice any unusual behavior or need assistance, please feel free to call us at (715) 333-3456 or email [support@computerguts.net](mailto:support@computerguts.net). Aug 15, 00:00:57 GMT+0 - Postmortem - All hosting, web services, and email routing are fully restored and operating normally as of 9:03 PM CST yesterday, August 13, 2026. Our upstream infrastructure provider released a full post-incident report regarding yesterday's outage. The disruption was caused by severe local storms that triggered utility power bumps at the primary datacenter. This caused an unexpected mechanical failure in the facility cooling systems, forcing an emergency thermal shutdown across server clusters to protect underlying hardware and prevent permanent data loss. This was a truly unprecedented event, marking the first time in the datacenter facility's 25-year history that a critical environmental shutdown occurred. Emergency temporary cooling units were brought on-site to reduce temperatures, and all systems were safely brought back online in controlled stages. Active monitoring throughout the night confirmed that all server layers, databases, and network paths are fully stable. All queued incoming and outgoing emails have finished processing and delivering. No further action is required on your part. We know how critical your online presence and communications are, and we truly appreciate your patience and understanding while engineers worked through this extraordinary situation. If you have any lingering questions or notice anything unusual, please feel free to reach us at (715) 333-3456 or support@computerguts.net. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>13:21:42</var> GMT+0</small><br><strong>Investigating</strong> - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>14:01:04</var> GMT+0</small><br><strong>Identified</strong> - **Major Outage: Datacenter Power & Cooling Failure** Our primary datacenter facility is currently experiencing an emergency environmental outage due to a facility-wide cooling failure. Thermal safety shutdowns were triggered to protect hardware, causing hosted websites, cPanel services, and DNS resolution to be temporarily offline. While Google Workspace and Microsoft 365 mailboxes remain safe and accessible, **incoming and outgoing email delivery is delayed** while global DNS lookups time out. Sending mail servers automatically queue these messages, so no emails will be lost and they will deliver automatically once power and cooling are restored. Datacenter engineers are actively bringing systems back online in controlled waves. Please refrain from changing any DNS or domain settings in the meantime..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:21:15</var> GMT+0</small><br><strong>Resolved</strong> - Web Hosting & DNS is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>02:26:00</var> GMT+0</small><br><strong>Postmortem</strong> - We are glad to report that all hosting, web, and DNS services are back online. The service interruption earlier today was caused by severe local storms that triggered utility power surges at our primary datacenter, which temporarily knocked the facility cooling systems offline and forced an emergency shutdown to protect server hardware. ​Facility technicians fully restored cooling and power, with all core services back online as of 9:03 PM CST. Active monitoring of all systems continues to ensure ongoing stability. Automated systems and mail queues are actively processing, so any delayed incoming or outgoing emails sent during the outage window are now being delivered automatically. ​We truly appreciate your patience while engineers worked to safely resolve this issue today. If you notice any unusual behavior or need assistance, please feel free to call us at (715) 333-3456 or email [support@computerguts.net](mailto:support@computerguts.net)..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>00:00:57</var> GMT+0</small><br><strong>Postmortem</strong> - All hosting, web services, and email routing are fully restored and operating normally as of 9:03 PM CST yesterday, August 13, 2026. Our upstream infrastructure provider released a full post-incident report regarding yesterday's outage. The disruption was caused by severe local storms that triggered utility power bumps at the primary datacenter. This caused an unexpected mechanical failure in the facility cooling systems, forcing an emergency thermal shutdown across server clusters to protect underlying hardware and prevent permanent data loss. This was a truly unprecedented event, marking the first time in the datacenter facility's 25-year history that a critical environmental shutdown occurred. Emergency temporary cooling units were brought on-site to reduce temperatures, and all systems were safely brought back online in controlled stages. Active monitoring throughout the night confirmed that all server layers, databases, and network paths are fully stable. All queued incoming and outgoing emails have finished processing and delivering. No further action is required on your part. We know how critical your online presence and communications are, and we truly appreciate your patience and understanding while engineers worked through this extraordinary situation. If you have any lingering questions or notice anything unusual, please feel free to reach us at (715) 333-3456 or support@computerguts.net..</p> ]]> Thu, 13 Aug 2026 13:21:42 +0000 https://computerguts.instatus.com/incident/cmsrjrlt400pr07ms2ovqx1zf https://computerguts.instatus.com/incident/cmsrjrlt400pr07ms2ovqx1zf Web Hosting is down Type: Incident Affected Components: Web Hosting & DNS Aug 14, 20:49:43 GMT+0 - Resolved - Web Hosting is back up. This incident was automatically resolved by Instatus monitoring. Aug 14, 20:30:05 GMT+0 - Investigating - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>20:49:43</var> GMT+0</small><br><strong>Resolved</strong> - Web Hosting is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>20:30:05</var> GMT+0</small><br><strong>Investigating</strong> - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Thu, 14 Aug 2025 20:30:05 +0000 https://computerguts.instatus.com/incident/cmebusfm5002812a89mljhhde https://computerguts.instatus.com/incident/cmebusfm5002812a89mljhhde TEMPORARY NETWORK ISSUES WITH EMAIL DELIVERABILITY ON VPS and DEDICATED SERVERS Type: Incident Duration: 4 hours and 58 minutes Affected Components: Basic Email Service Jul 31, 19:27:35 GMT+0 - Resolved - Sent emails were being rejected as SPAM or sending too many emails. This incident has been resolved. Jul 31, 14:30:00 GMT+0 - Investigating - Sent emails are being rejected as SPAM or sending too many emails. Type: Incident

Duration: 4 hours and 58 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>19:27:35</var> GMT+0</small><br><strong>Resolved</strong> - Sent emails were being rejected as SPAM or sending too many emails. This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Sent emails are being rejected as SPAM or sending too many emails. .</p> ]]> Thu, 31 Jul 2025 14:30:00 +0000 https://computerguts.instatus.com/incident/cmdrtj21o02x3dnfxdvj94lcj https://computerguts.instatus.com/incident/cmdrtj21o02x3dnfxdvj94lcj Web Hosting is down Type: Incident Affected Components: Web Hosting & DNS Jul 30, 20:06:03 GMT+0 - Investigating - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring. Jul 30, 20:15:51 GMT+0 - Resolved - Web Hosting is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:06:03</var> GMT+0</small><br><strong>Investigating</strong> - Web Hosting is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:15:51</var> GMT+0</small><br><strong>Resolved</strong> - Web Hosting is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 30 Jul 2025 20:06:03 +0000 https://computerguts.instatus.com/incident/cmdqebqvv005a13zlovncy6n7 https://computerguts.instatus.com/incident/cmdqebqvv005a13zlovncy6n7 WEB HOSTING: TEMPORARY SOFTWARE ISSUES ON VPS AND DEDICATED SERVERS Type: Incident Duration: 23 hours and 18 minutes Affected Components: Web Hosting & DNS Jul 18, 06:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. We regret to inform you that we are currently experiencing temporary software issues on \*\*VPS and Dedicated servers\*\*. The clients who use Nginx + Apache as web server might experience the “Misdirected Request” error on hosted websites. The issue is caused by a recent security update to EasyApache 4, affecting servers using both Nginx and Apache together. Unfortunately, we do not have an ETA regarding the issue resolution. We are awaiting updates from the upstream vendor and will apply the fix as soon as it is available. We apologize for any inconvenience this may cause and appreciate your patience. We will post updates in this status post throughout the process to keep you informed. We sincerely apologize for the inconvenience and thank you for your patience and understanding. Jul 19, 03:23:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 19, 00:29:44 GMT+0 - Identified - From the upstream vendor: **THE PLAN:** We are currently testing a new build that reverts the changes introduced in yesterday's CVE-related release. While this update does not address the root cause, it will restore normal update functionality and prevent disruptions for users in the short term. We expect to release this build shortly. Unfortunately, some upstream changes had unforeseen consequences, and we sincerely apologize for the inconvenience this has caused. Our team is actively working on a long-term solution to resolve the underlying issue, to address some inadequate testing procedures, and steps to prevent such events in the future, with development efforts ongoing into next week. Jul 19, 05:18:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We regret to inform you that we are currently experiencing temporary software issues on \*\*VPS and Dedicated servers\*\*. The clients who use Nginx + Apache as web server might experience the “Misdirected Request” error on hosted websites. The issue is caused by a recent security update to EasyApache 4, affecting servers using both Nginx and Apache together. Unfortunately, we do not have an ETA regarding the issue resolution. We are awaiting updates from the upstream vendor and will apply the fix as soon as it is available. We apologize for any inconvenience this may cause and appreciate your patience. We will post updates in this status post throughout the process to keep you informed. We sincerely apologize for the inconvenience and thank you for your patience and understanding..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>03:23:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>00:29:44</var> GMT+0</small><br><strong>Identified</strong> - From the upstream vendor: **THE PLAN:** We are currently testing a new build that reverts the changes introduced in yesterday's CVE-related release. While this update does not address the root cause, it will restore normal update functionality and prevent disruptions for users in the short term. We expect to release this build shortly. Unfortunately, some upstream changes had unforeseen consequences, and we sincerely apologize for the inconvenience this has caused. Our team is actively working on a long-term solution to resolve the underlying issue, to address some inadequate testing procedures, and steps to prevent such events in the future, with development efforts ongoing into next week..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>05:18:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 18 Jul 2025 06:00:00 +0000 https://computerguts.instatus.com/incident/cmd95erjj008xeghgfw60m211 https://computerguts.instatus.com/incident/cmd95erjj008xeghgfw60m211