WEB HOSTING: TEMPORARY SOFTWARE ISSUES ON VPS AND DEDICATED SERVERS
Affected
Degraded performance from 6:00 AM to 3:23 AM, Operational from 3:23 AM to 5:18 AM
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Update · UTC
From the upstream vendor: THE PLAN: We are currently testing a new build that reverts the changes introduced in yesterday's CVE-related release. While this update does not address the root cause, it will restore normal update functionality and prevent disruptions for users in the short term. We expect to release this build shortly.
Unfortunately, some upstream changes had unforeseen consequences, and we sincerely apologize for the inconvenience this has caused. Our team is actively working on a long-term solution to resolve the underlying issue, to address some inadequate testing procedures, and steps to prevent such events in the future, with development efforts ongoing into next week.
- Identified · UTCWe are continuing to work on a fix for this incident. We regret to inform you that we are currently experiencing temporary software issues on **VPS and Dedicated servers**. The clients who use Nginx + Apache as web server might experience the “Misdirected Request” error on hosted websites. The issue is caused by a recent security update to EasyApache 4, affecting servers using both Nginx and Apache together. Unfortunately, we do not have an ETA regarding the issue resolution. We are awaiting updates from the upstream vendor and will apply the fix as soon as it is available. We apologize for any inconvenience this may cause and appreciate your patience. We will post updates in this status post throughout the process to keep you informed. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
